Terms of Service

Effective Date: June 2, 2026

Welcome to Phases Handcrafted. These Terms of Service govern your use of our website and services. By accessing or purchasing from our store, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before using our website.

1. General Conditions

By using this website, you confirm that:

• You are at least 18 years old or using the website under the supervision of a parent or guardian.

• You will use this website only for lawful purposes.

• You will not misuse or attempt to disrupt the website or its services.

We reserve the right to refuse service to anyone at any time for any reason.

2. Account Terms

When creating an account on our website, you agree to:

• Provide accurate and complete information

• Maintain the confidentiality of your account credentials

• Accept responsibility for all activities under your account

We are not responsible for unauthorized access resulting from your failure to protect your account information.

3. Products & Product Descriptions

We strive to display product images, colors, descriptions, and details as accurately as possible.

However:

• Actual product colors may vary slightly depending on device screens and lighting.

• Handmade or handcrafted products may have minor variations that make each item unique.

• We do not guarantee that all product descriptions or website content are completely error-free.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing & Payment

All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.

We reserve the right to:

• Change product prices at any time without notice

• Modify or discontinue products without liability

Payments are securely processed through trusted third-party payment gateways.

Accepted payment methods may include:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (if available)

Orders will only be processed after successful payment confirmation.

5. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

• Cancel or refuse any order at our discretion

• Limit quantities purchased per person or household

• Cancel orders suspected of fraud or unauthorized activity

If your order is canceled after payment has been received, the amount will be refunded to your original payment method.

6. Shipping & Delivery

We aim to process and dispatch orders within 2-3 Business days.

Estimated delivery timelines may vary depending on:

• Customer location

• Courier availability

• Public holidays

• Weather or unforeseen circumstances

Phases Handcrafted is not responsible for delays caused by courier partners or events beyond our control.

Customers are responsible for providing accurate shipping information.

7. Returns, Refunds & Exchanges

Please review our Return & Refund Policy for detailed information regarding:

• Eligible returns

• Refund timelines

• Damaged or defective products

• Exchange requests

We reserve the right to deny refund or return requests that do not meet our policy conditions.

8. Intellectual Property

All content on this website, including:

• Logos

• Images

• Product descriptions

• Graphics

• Branding

• Website design

is the property of Phases Handcrafted and may not be copied, reproduced, or used without written permission.

9. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent purposes

• To violate any laws or regulations

• To spread malware or harmful code

• To harass, abuse, or harm others

• To interfere with the security or functionality of the website

Violation of these Terms may result in immediate termination of access.

10. Limitation of Liability

Phases Handcrafted shall not be liable for:

• Indirect or incidental damages

• Loss of profits or data

• Delivery delays caused by third parties

• Website interruptions or technical errors

• Customer misuse of products

Our maximum liability shall not exceed the amount paid for the product purchased.

11. Third-Party Links & Services

Our website may contain links to third-party websites or services.

We are not responsible for:

• Third-party content

• Privacy practices

• Policies or actions of external websites

Users access third-party websites at their own risk.

12. Privacy Policy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in the Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes will become effective immediately upon posting on this page.

Continued use of the website constitutes acceptance of the updated Terms.

14. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Jamshedpur/Jharkhand.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Phases Handcrfted
smelt@embersbysmelt.com
Q.no 143/2/3, Housing Colony, Chhota Govindpur, Jamshedpur- 831015
+918521977335