Privacy Policy

Effective Date: June 2, 2026

Welcome to Phases Handcrafted. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

This may include:

Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party payment gateways)
Order history

Non-Personal Information

We may also collect:

IP address
Browser type
Device information
Website usage data
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order updates and confirmations
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Send promotional emails or offers (only if you opt in)
Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep products in your cart
Analyze website traffic
Improve website performance
Show relevant advertisements

You can disable cookies through your browser settings, but some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services to operate our business, including:

Payment gateways
Shipping and logistics partners
Analytics tools
Marketing platforms
Shopify and related apps

These third parties may collect, process, and store your information according to their own privacy policies.

Examples may include:

Shopify
Razorpay
PayPal
Google Analytics
Meta/Facebook Ads

We recommend reviewing their privacy policies separately.

5. Payment Security

We do not directly store your debit card, credit card, UPI, or banking details.

Payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security measures.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Customer Rights

You have the right to:

Access your personal information
Request corrections to inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Contact us regarding privacy concerns

To exercise these rights, please contact us at smelt@embersbysmelt.com.

8. Data Retention

We retain your information only for as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce our policies

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice. Any changes will be posted on this page with the updated effective date.

We encourage customers to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

Phases Handcrafted
smelt@embersbysmelt.com
Q. No. 143/2/3, Housing Colony, Chhota Govindpur, Jamshedpur -831015
+918521977335

12. Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising under this policy shall fall under the jurisdiction of the courts located in Jamshedpur/Jharkhand.